Sales and Customer Operation Manager

About the role

The Sales and Customer Operations Manager supports and improves customer-facing commercial operations, including order management, quoting, and pricing support. This role partners closely with internal teams to ensure a consistent and high-quality customer experience while helping to establish and standardize processes that support business growth.

Responsibilities

• Lead and oversee daily inside sales and customer service operations, including order management, quoting, and customer communication, ensuring accuracy, responsiveness, and high-quality customer experience.
• Provide leadership and direction to customer service colleagues, including prioritizing work, setting expectations, and delivering coaching and feedback to support strong performance and development.
• Manage inbound customer and prospect opportunities by identifying needs, asking thoughtful commercial and application questions, assessing alignment with internal capabilities, and coordinating with internal teams to determine appropriate next steps.
• Own the performance of the inside sales and customer service function, including order accuracy, turnaround time, and overall service levels.
• Drive improvements to quoting, pricing, and order management processes to increase consistency, efficiency, and scalability.
• Serve as the primary point of contact for cross-functional coordination with Operations, Quality, Shipping, and other internal teams to support order fulfillment and resolve customer issues.
• Maintain accurate documentation and effective use of systems (ERP/CRM) for customer orders, quotes, and communications.
• Support customer relationships through direct interaction as needed, ensuring timely communication, issue resolution, and overall satisfaction.
• Exercise judgment in resolving customer issues and making recommendations related to pricing, order handling, and process improvements.
• Partner with leadership to identify opportunities for growth within existing accounts and improve the overall customer experience.
• Track and analyze key performance metrics to drive continuous improvement and inform decision-making.
• Support the development and evolution of the inside sales and customer service function as the business grows.
• Participate in site leadership discussions to align commercial priorities with operational execution.

Requirements

• Bachelor’s degree preferred; equivalent experience considered
• 5+ years of experience in customer service, inside sales, or commercial operations within a manufacturing or industrial environment
• 1-3 years of experience in a lead, supervisory, or management capacity preferred
• Experience with order management, quoting, and customer interaction in an ERP system
• Demonstrated ability to build or improve processes in a developing environment
• Strong communication and collaboration skills
• Highly organized with strong attention to detail and ability to manage multiple priorities

Qualifications

• Bachelor’s degree preferred; equivalent experience considered
• 5+ years of experience in customer service, inside sales, or commercial operations within a manufacturing or industrial environment
• 1-3 years of experience in a lead, supervisory, or management capacity preferred
• Experience with order management, quoting, and customer interaction in an ERP system
• Demonstrated ability to build or improve processes in a developing environment
• Strong communication and collaboration skills
• Highly organized with strong attention to detail and ability to manage multiple priorities

Skills

• Customer service
• Inside sales
• Commercial operations
• Order management
• Quoting
• Customer interaction
• Process improvement
• Communication
• Leadership
• Collaboration
• Attention to detail
• Multiple priorities management

Benefits

• Medical
• Dental
• Vision
• 401(k) matching
• Other supplemental insurance options

Pay

$83,085.50 - $124,512.83 base annually with no variable compensation package.

Schedule

Flexible schedule to accommodate business needs.