Sales Advisor - NYC

Responsibilities

• Deliver an elevated client experience, promoting the brand, products, and loyalty programs with every interaction
• Understand client needs, present products with confidence, and guide them toward the best choice
• Build long-term client relationships, fostering trust, loyalty, and repeat business
• Actively contribute to individual and team sales targets, supporting the store’s commercial success
• Support omnichannel sales initiatives, including Click & Collect, Seek & Send, and in-store digital tools
• Handle client requests and feedback professionally, escalating to the Store Manager when needed
• Maintain the store’s presentation and organization, including front-of-house and back-of-house areas, to meet brand standards
• Aid in inventory management, stock replenishment, and cash operations in compliance with company policies
• Take initiative on the sales floor, supporting team members and helping maintain smooth operations

Requirements

• Minimum of 1+ years of retail experience, preferably in men’s fashion, luxury, or premium brands
• Proven experience achieving sales targets and KPIs
• Strong ability to coach, support, and collaborate with teammates on the sales floor
• Passion for fashion and customer service excellence
• Excellent interpersonal and communication skills, with the ability to build client relationships and connect with diverse customers
• Understanding of fashion trends, seasonal styles, and the competitive landscape
• Proficient with POS systems, inventory management software, and digital omnichannel tools (e.g., Click & Collect, Seek & Send)
• Physical ability to lift up to 35 lbs. and stand for extended periods
• Flexible to work weekends, holidays, and peak retail seasons; must be available at least 2 out of 3 weekend days (Friday, Saturday, Sunday) depending on business needs