Sales Administrator

About the role

We are Arbtech – the UK’s fastest-growing and number-one ecological and arboricultural consultancy. After an incredible period of growth, we’re expanding our business development team and looking for a Sales Administrator to join our head office on the outskirts of Chester, near Broughton Business Park.

This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Sales Support, you will help manage incoming enquiries, speak with new and prospective clients, and gather the information needed to progress their requirements. You will work closely with colleagues across the business to ensure clients receive prompt, professional, and helpful service. While primarily supporting our sales function, you may also assist other departments with project bookings, allocations, and general administration.

This is a hands-on role suited to someone who thrives in a fast-paced environment, enjoys taking ownership, solving problems, and making a tangible impact.

Responsibilities

• Respond promptly and professionally to incoming enquiries received by telephone, email, and through our website, speaking with clients to understand their requirements and explain the next steps in our process.
• Gather and accurately record client, site, and project information needed to progress each enquiry, maintaining accurate and up-to-date information within our internal systems.
• Support the sales team in progressing enquiries and completing agreed follow-up actions.
• Manage multiple enquiries and administrative tasks while meeting required deadlines.
• Support the wider team during busy periods.
• Work collaboratively with internal teams and stakeholders.

Requirements

• Excellent spoken and written English skills, with strong telephone communication skills and confidence speaking with clients.
• A professional, friendly, and helpful approach to client service.
• Strong organisational, time-management, and deadline-management skills, with the ability to work efficiently under pressure and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Good attention to detail and the ability to record information accurately.
• The ability and willingness to learn new systems, processes, and information, together with a proactive approach and the confidence to ask questions when required.
• The ability to work well as part of a team, build strong relationships across different departments, and maintain a collaborative approach.

Qualifications

No previous experience in sales or administration is required, as full training will be provided. We are looking for a motivated and reliable person who brings a practical, positive, and solutions-focused mindset.

Pay

£25,000 - £28,000 per year.

About us

Arbtech is part of the Celnor Group, a UK-based environmental services group operating across the Testing, Inspection, Certification, and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property, and the environment. While each business retains its own identity, culture, and technical specialism, all are supported by a central group function that invests in people, systems, and long-term sustainable growth.