Sales Admin - Hilton Garden Inn / Home2 Perrysburg

About the role

Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Assistant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team. When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people.

Responsibilities

• Assists with identifying and soliciting new accounts
• Assists with maintaining existing accounts
• Assists with achieving monthly revenue booking goals
• Assists with completing daily/weekly/monthly reports
• Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
• Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
• Ensures all documents are completed accurately and on time and maintains sales records and filing system
• Reserves conference space and books blocks of rooms for guests
• Assists with set up, maintaining, and clearing of banquet space before and after events
• Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
• Follows up with past clients to ensure guest satisfaction
• Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met
• Responds to all guest inquiries and third party meeting leads in a timely fashion
• Details banquet event orders and distributes to staff
• Creates and maintains group blocks and catering/banquet events in the property PMS systems
• Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
• Works closely with front desk to ensure accuracy of reservations, groups, events