Sales Account Specialist I

About the Role

Actively engages with Dealers by providing top-level customer service. Assists Dealers with an array of requests, including issuing quotes, checking order status, sending specifications, and more. Responsible for training and coaching Dealers on how to be more self-sufficient by utilizing resources such as the Dealer Quoting Website. Collaborates with other departments to find order-related solutions and provides support to the Sales Operations Specialists with Order Entry & Change Orders. Works closely with the Program Manager on specific projects related to Program Dealers and Sales, such as creating streamlined processes and procedures for New Dealer On-boarding and Order Submission.

Keys to Success

• Collaborator: Greets and communicates professionally, courteously, and succinctly with customers, co-workers, and vendors.
• Diligent Worker: Possesses autonomy and responsibility for maintaining assigned duties without constant supervision.
• Detail Oriented: Ability to organize and prioritize a variety of tasks each day.
• Problem Solver/Critical Thinking: Possesses a desire to improve and adapt methods and procedures to continually enhance the job role.

Responsibilities

• Primary Point-of-Contact providing customer service activities supporting Dealers.
• Gather and prepare information needed for Sales Order Processing.
• Enter and QC Dealer/Warranty sales orders that consistently meet department metrics.
• Professionally interact with customers within assigned territories for signup, quoting, pricing, dealer website, spec sheets, etc.
• Provide quotes to Dealers when requested.
• Train and coach Dealers to use Bestbath Resources to be as self-sufficient as possible.
• Respond to Dealer emails and phone calls.
• Collaborate with other departments to find solutions to unique situations.
• Provide back-up support for other SAS(s) and CSS(s) during absences and PTO.
• Adhere to department procedures and SOPs; offer feedback on procedures and SOPs.
• Display working familiarity with ERP and technology platforms utilized in the sales office.
• Manage time and tasks with guidance from teammates.
• Handle miscellaneous projects or assignments as requested.
• Participate in continued training and product education opportunities.
• Annual data clean-up and purge.

Requirements

• Minimum of three (3) years of direct customer service or significant sales support experience required.
• Previous order entry or order management experience preferred.
• Computer experience required: Windows, Outlook, Word, Excel, Explorer.
• Experience in NetSuite ERP software preferred.
• Must have considerable personal initiative and ability to work independently.
• Good verbal and written communication skills.
• Ability to problem-solve using critical thinking skills.
• Must be able to work in a fast-paced environment and complete daily tasks while under pressure.
• Ability and nature to remain calm and focused on results in stressful settings or situations.
• Intermediate computer skills.
• Basic office equipment knowledge.
• Proficient customer service skills and experience.
• Basic math and calendar calculations skills.

Pay

$23–$25 hourly.