Sales Account Specialist I

Responsibilities

• Provides top-level customer service to Dealers.
• Assists Dealers with various requests, such as issuing quotes, checking order status, sending specifications, etc.
• Trains and coaches Dealers on using resources like the Dealer Quoting Website to become more self-sufficient.
• Collaborates with other departments to find solutions for order-related issues.
• Supports Sales Operations Specialists with Order Entry & Change Orders.
• Works with Program Manager on projects related to Program Dealers and Sales, such as creating streamlined processes and procedures for New Dealer On-boarding and Order Submission.

Qualifications

• Minimum of three (3) years direct customer service or significant sales support experience required.
• Previous order entry or order management experience preferred.
• Intermediate computer skills: Windows, Outlook, Word, Excel, Explorer.
• Experience in NetSuite ERP software preferred.
• Good verbal and written communication skills.
• The ability to problem solve using critical thinking skills.
• Ability to work independently with considerable personal initiative.
• Ability to remain calm and focused in stressful settings or situations.
• Basic math and calendar calculations skills.