Sales Account Specialist

About the company

Brickworks Supply Center is a leading distributor of premium masonry and hardscape building materials, serving architects, builders, contractors, and homeowners across the Eastern and Midwestern United States. Headquartered in Palos Hills, Illinois, Brickworks Supply Center operates 27 company-owned store and showroom locations across nine states and Washington, D.C., providing customers with access to a broad portfolio of high-quality products, expert guidance, and dependable service for projects of every scale. As part of Brickworks North America, the company offers an extensive selection of clay brick, stone, pavers, outdoor living products, fireplaces, building materials, and masonry accessories sourced from Glen-Gery and other leading industry manufacturers.

Responsibilities

• Assist the Direct Sales Team with product availability, pricing, quoting, sampling, and technical information as required
• Process orders, order changes, sample requests, and coordinate shipments using Salesforce
• Ensure quotes and orders are accurate following company sales procedures
• Achieve or exceed sales goals by growing sales and providing excellent customer service
• Present new and existing products and design ideas to homeowners, builders, contractors, and masons
• Maintain price lists and provide analysis of sales data to sustain satisfactory gross profit margins
• Perform basic credit functions and product complaint procedures as needed
• Prepare and distribute bidding documents from quotes to technical submittals
• Assist in the job registration process, including document completion and submittal
• Respond to client concerns with independent decision-making, striving for first-time resolution
• Maintain exceptional expertise on products/services, customer needs, and the competitive landscape

Requirements

• College degree or relevant trade qualification is preferred
• Minimum 3 years of sales or customer service experience, preferably in the building materials industry

Skills

• Excellent communication, interpersonal, and negotiating skills
• Strong organizational, math, and computer skills (Excel, Word, ERP systems, CRM)
• Hands-on approach to problem-solving in sales, service, and promotion
• Self-motivated with a disciplined approach to working independently and utilizing resources
• Professional demeanor with strong written, verbal, and presentation skills
• Detail-oriented with a focus on continuous improvement and strong organizational skills
• Ability to learn technical product information
• Ability to support a team environment and company policies