Sales Account Manager- Existing Installations

About the role

We Elevate... Quality of urban life
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Responsibilities

• Cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades.
• Ensure high levels of customer satisfaction and identify and pursue sales opportunities.
• Manage existing and new customer accounts, and retain customers.
• Act as a liaison between the customer and Schindler to build strong, long-term relationships.
• Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Identify and pursue sales opportunities through key customer contacts and industry information.
• Qualify customer needs to secure profitable solutions leveraging company products and services.
• Introduce new technology and associated services to customers, clearly illustrating the value that these products and services offer customers.
• Negotiate contract terms favorable to the company while also delivering on customer requirements.
• Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Prepare estimates and communicate proposals with customers.
• Maintain accurate customer records and files in accordance with company procedures.
• Ensure compliance with established policies and procedures.

Requirements

• Major: Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment.
• Experience with a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

Functional/Technical Expertise

• Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation.
• Negotiation & Strategy: experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers’ needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations.
• Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers’ needs and introducing new services and technology.
• Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives.
• Leadership: ability to provide guidance and expert support to more junior sales account managers and representatives. Proven track of collaborating with Field Superintendents and technicians with quality improvement processes.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.