Sales Account Manager

Position Summary

We are seeking a highly organized, data-driven Account Manager to support two strategic OEM customers. This role is responsible for managing customer relationships, driving commercial performance, coordinating cross-functional activities, and providing disciplined account management practices that support long-term growth.

Key Responsibilities

• Serve as the primary Account Manager for 2 appliance customer accounts.
• Build and maintain strong customer relationships across purchasing, engineering, quality, and operations functions.
• Track and manage account performance through a disciplined, data-based approach.
• Maintain accurate CRM documentation, account activity records, and customer communication logs.
• Monitor quote activity, track win/loss results, and identify opportunities to improve commercial performance.
• Analyze customer trends, market share, revenue performance, and pricing strategies.
• Support and lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders.
• Manage excess and obsolete (E&O) inventory issues and coordinate recovery plans when required.
• Develop account forecasts and support sales planning activities.
• Cook up customer requests and issue resolution with engineering, operations, quality, supply chain, and plant teams.
• Prepare and present account performance reports, business analyses, and customer updates.
• Identify growth opportunities and support new business development efforts within assigned accounts.
• Travel regularly to customer and manufacturing locations throughout the United States and Mexico.

Required Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Marketing, or related field.
• Bilingual in English and Spanish (required).
• 3–8 years of experience in account management, customer service, sales support, program management, or commercial operations.
• Strong analytical and critical thinking skills.
• Experience working with CRM systems and customer account documentation.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Ability to interpret and communicate business data effectively.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid passport or ability to obtain one.
• Willingness to travel domestically and internationally.

Preferred Qualifications

• Experience managing OEM or manufacturing customer accounts.
• Knowledge of pricing analysis, forecasting, and commercial business processes.
• Experience conducting customer business reviews and presenting to leadership teams.
• Familiarity with supply chain, manufacturing, or industrial environments.
• Experience with market share analysis, revenue tracking, and sales performance metrics.