Sales - Account Manager

About the role

Manages day-to-day relationships for assigned customer accounts, ensuring timely response to requests and issues.

Responsibilities

• Supports execution of account plans by coordinating activities with internal sales, service, and support teams.
• Tracks customer interactions, opportunities, and commitments in CRM systems.
• Responds to customer inquiries related to products, pricing, and order status within defined guidelines.
• Supports renewal and upsell activities by identifying basic customer needs and usage patterns.
• Prepares standard account reports, updates, and summaries for internal review.
• Coordinates follow-up actions resulting from customer meetings and communications.
• Escalates risks, issues, or customer concerns to senior account managers as needed.
• Ensures account documentation and data accuracy are maintained.
• Follows established account management processes and service standards.

Requirements

• Bachelor’s degree or equivalent work experience working in a Sales Account role.
• Minimum of 5 years experience selling equipment to industry customers.
• Ability to manage customer accounts and meet targets for a region.
• Experience working with customers on equipment solutions.
• Travel up to 50%.
• Must be able to work in the US now and in the future without company sponsorship.

Remote (SH1)

Benefits

• Medical, dental, life insurance, short-term and long-term disability, family leave, and vision coverage.
• Matched 401(k) plan.

Benefits begin on day 1 of employment.