Sales Account Manager

Belatrix Software · Brandon, FL · 2 wk ago

On-siteSalesFull-time

Tired of sales jobs that don’t inspire you? At ReEmployAbility, we combine a positive, people-first culture with mission-driven work that truly makes a difference. As the nation’s leader in return-to-work solutions, we help injured workers get back on the job—fast, safe, and supported.

About the role

The primary focus of the Sales Account Manager is to cultivate strong relationships with the company’s most important customers to increase revenue and client retention. The Account Manager will activate new account implementation, engage in account management related appointments and outreach, monitor account health, and proactively strategize and implement plans to retain, grow, and recapture clients.

This position is based in our Brandon, FL office and requires regular on-site attendance. At this time, we are not considering remote or hybrid work arrangements for this role.

Responsibilities

Generates leads from inbound inquiries (e.g. phone, email, web, and chat inquiries) and proactively via business referrals (e.g. partner, existing clients)
Qualifies leads by determining the needs of the potential client and if they are a good fit for the company’s services
Completes discovery meetings and presents proposal & program via phone/webinar; handles objections and gains commitment
Coordinates and conducts implementation sessions for new accounts and educational refreshers for existing clients via webinar or conference call, partnering with Account Executives as needed
Sets up and maintains accounts with accurate instructions, contacts, billing information, etc.
Follows up to address question/objections, win new accounts, complete post sell steps and drive additional revenue
Cultivates close relationships with assigned clients and functions as the “go to” person for account activity
Develops and executes outreach strategies to support the company’s retention efforts for clients within their assigned territory, including but not limited to providing ongoing training and educational sessions (via phone, web), stewardship meetings, and ongoing account management
Meets or exceeds designated goals and key performance indicators (e.g. outbound phone calls and appointments) to support the Company’s objectives
Other duties as assigned

Requirements

Must possess excellent customer service skills
Must have the ability to establish relationships across diverse perspectives. Manage different points of view and find common ground
Knowledge of sales processes, strategies and tactics
Can speak influentially
Gather and analyze data to anticipate potential issues/obstacles. Recommend and provide creative solutions. Recommend process improvements after examining “the way it’s always been done”
Proficient in Customer Relationship Management (CRM) and Microsoft Office applications
Strong knowledge of the principles, terminology, and practices of Workers’ Compensation claims and risk management
High level of ethics, professionalism, and confidence
Strong analytical skills and attention to detail
Excellent presentation, written, and communication skills
High level of interpersonal skills to handle sensitive, confidential situations and documentation
Must be able to multitask, prioritize and meet deadlines with short notice
Accountable and punctual
Flexible and adaptable to change
Problem solving and critical thinking skills
Self-motivated individual and entrepreneurial
Build and maintain professional relationships
Successfully pass background check

Qualifications

5+ years of demonstrated successful client service experience
Bachelor’s Degree is preferred; however, relevant work experience will be considered
Knowledge of the workers’ compensation industry strongly preferred

Travel may be required up to 5% of the time for onsite client visits. Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Benefits