Saleforce Application Development and Support Engineer II

This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions.

About the role

The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. This role serves as a key escalation point and minimizes reliance on development teams.

Responsibilities

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities
• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Requirements

• Bachelor's Degree in Computer Science, MIS, or related field Required
• Two (2) years to Four (4) years or more in Application support or development Required
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced, Required
• Hands-on development experience in C#, .NET and Salesforce (Apex, Lightning) Required
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required
• Experience with SQL/data querying Intermediate, Required
• Familiarity with APIs and integrations Intermediate, Preferred
• Experience with RCA/problem management Intermediate, Preferred

Skills

• Strong troubleshooting and analytical skills Required
• Ability to work independently on complex issues Required
• Strong communication and collaboration skills Required

Pay

Salaried position with a pay range of $60,000.00 to $80,000.00. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits

Ryder offers comprehensive health and welfare benefits for full-time positions, including:

• Medical, prescription, dental, and vision insurance
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan