Saleforce Application Development and Support Engineer II
About the role
The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. This role serves as a key escalation point and minimizes reliance on development teams. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence through Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization.
Responsibilities
- Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
- Perform advanced data analysis and debugging to identify root causes of system issues
- Implement configuration changes and light development fixes to resolve issues and improve system performance
- Own issues end-to-end, including diagnosis, resolution, validation, and documentation
- Identify systemic issues and contribute to long-term solutions and process improvements
- Partner with development teams to refine escalations and reduce repeat issues
- Contribute to knowledge base improvements and automation opportunities
- Operate with moderate to high independence; handle most issues without guidance
- Impact team-level processes and contribute to cross-team issue resolution
- Provide guidance and support to Level I engineers
- Participate in training and development activities within the Talent Incubator Program
Requirements
- Bachelor's Degree in Computer Science, MIS, or related field (Required)
- Two (2) to Four (4) years or more in Application support or development (Required)
- Programming experience in C#, .NET, and Salesforce (Apex, Lightning) (Required)
- Advanced programming experience in SQL, Python, JavaScript, or TypeScript (Required)
- Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) (Intermediate, Required)
- Experience with SQL/data querying (Intermediate, Required)
- Familiarity with APIs and integrations (Intermediate, Preferred)
- Experience with RCA/problem management (Intermediate, Preferred)
Skills
- Strong troubleshooting and analytical skills
- Ability to work independently on complex issues
- Strong communication and collaboration skills
Pay
Salaried position with a minimum pay range of $60,000.00 and a maximum pay range of $80,000.00. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits
Ryder offers comprehensive health and welfare benefits for full-time positions, including:
- Medical, prescription, dental, and vision insurance
- Life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family, and parental leave
- Tax-advantaged 401(k) retirement savings plan