Saleforce Application Development and Support Engineer II
About the role
The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. This role serves as a key escalation point and minimizes reliance on development teams. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence.
Responsibilities
- Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
- Perform advanced data analysis and debugging to identify root causes of system issues
- Implement configuration changes and light development fixes to resolve issues and improve system performance
- Own issues end-to-end, including diagnosis, resolution, validation, and documentation
- Identify systemic issues and contribute to long-term solutions and process improvements
- Partner with development teams to refine escalations and reduce repeat issues
- Contribute to knowledge base improvements and automation opportunities
- Operate with moderate to high independence; handle most issues without guidance
- Impact team-level processes and contribute to cross-team issue resolution
- Provide guidance and support to Level I engineers
- Participate in training and development activities within the Talent Incubator Program
Requirements
- Bachelor's Degree in Computer Science, MIS, or related field (Required)
- Two (2) years to Four (4) years or more in Application support or development (Required)
- Programming experience in C#, .NET, and Salesforce (Apex, Lightning) (Required)
- Advanced programming experience in SQL, Python, JavaScript, or TypeScript (Required)
- Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) (Intermediate, Required)
- Experience with SQL/data querying (Intermediate, Required)
- Familiarity with APIs and integrations (Intermediate, Preferred)
- Experience with RCA/problem management (Intermediate, Preferred)
Skills
- Strong troubleshooting and analytical skills
- Ability to work independently on complex issues
- Strong communication and collaboration skills
Pay
Salaried position with a minimum pay range of $60,000.00 and a maximum pay range of $80,000.00.
Benefits
- Comprehensive health and welfare benefits, including medical, prescription, dental, and vision
- Life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family, and parental leave
- Tax-advantaged 401(k) retirement savings plan