Sage X3 Support Analyst

About the role

Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives. This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes. The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users. This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary. This is primarily a remote position, with occasional in-office visits that may be required based on business or project needs.

Responsibilities

• Troubleshoot and resolve Sage X3 ERP issues reported by users
• Communicate effectively with end users regarding issue status, resolutions, and system changes
• Proactively identify opportunities for system improvements and process efficiencies
• Escalate complex issues to third-party vendors and support partners as needed and track them through resolution
• Test system enhancements, patches, and configuration changes
• Maintain system documentation and support procedures
• Assist with user training and knowledge sharing
• Enforce system security standards and best practices
• Adapt to evolving business processes and technology requirements
• Participate in special projects, upgrades, and ERP-related initiatives

Requirements

• Experience with Sage X3 ERP
• Strong software testing, troubleshooting, and problem-solving skills
• Ability to manage time effectively and meet deadlines
• Own and manage the full incident lifecycle from intake through resolution
• Provide solutions to end user issues related to Sage X3
• Deliver exceptional customer service and user support
• Strong verbal and written communication skills
• Responsive and proactive in addressing user requests and system issues
• Willingness to learn new processes, technologies, and adapt to changing business requirements
• Ability to work collaboratively with internal teams and external vendors
• Escalate issues to third-party providers and partners, when necessary, while maintaining ownership of resolution
• Troubleshoot ERP system issues and identify root causes to prevent recurring problems
• Work effectively within a team environment to resolve complex support cases
• Understands life cycle of purchasing and sales
• Knowledge of Windows Server administration
• Basic SQL knowledge and troubleshooting experience
• Experience supporting ERP implementations, upgrades, or integrations
• Strong customer service and relationship management skills

Schedule

This position is fully remote but working hours of Monday-Friday 8 am to 5 pm Central Standard Time are required with night or weekend hours as needed to support strategic initiatives. This position may occasionally require in-office visits, but the majority of the role will be remote.