Technical Analyst 3-Support

About the role

Oracle Health is seeking a Technical Analyst 3 – Support to join a team responsible for delivering regulatory reporting solutions for healthcare organizations. This role supports customers using Oracle Health (Cerner Millennium) while helping drive the transition to Oracle Analytics Cloud (OAC).

Responsibilities

• Support and troubleshoot complex reporting solutions within Oracle Health (Cerner Millennium) and Oracle Analytics Cloud.
• Investigate and resolve customer-reported issues involving reports, databases, and regulatory reporting workflows.
• Develop, analyze, and troubleshoot SQL and CCL queries to identify and resolve data issues.
• Support healthcare organizations in meeting regulatory reporting requirements and submission deadlines.
• Perform root cause analysis and recommend long-term solutions for recurring issues.
• Collaborate with cross-functional teams to support reporting platform migrations and enhancements.
• Document troubleshooting steps, resolutions, and technical knowledge for internal and customer use.
• Prioritize multiple customer issues while maintaining a high level of service and responsiveness.
• Build strong relationships with customers through effective communication and technical consultation.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
• Experience supporting Oracle Health/Cerner Millennium applications.
• Strong experience with: SQL, CCL (Cerner Command Language), Database management and troubleshooting, Healthcare reporting solutions.
• Experience supporting healthcare customers in a technical support, reporting, or application analyst role.
• Familiarity with reporting platforms such as Oracle Analytics Cloud, Tableau, or similar business intelligence tools.
• Understanding of healthcare regulatory reporting requirements (CMS experience is highly preferred).
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.