Technical Support Analyst 3

Location

Warrenton, Virginia (On‑site) with occasional travel to regional offices. A valid driver’s license, clean driving record, and reliable personal transportation are required.

Role Overview

We are seeking a skilled Technical Support Analyst to provide IT administration and technical support for agency‑specific software and hardware systems. This role involves supporting approximately 200 IT devices—including desktops, laptops, phones, and printers—within a medical‑facility environment.

Key Responsibilities

• Provide IT administration and technical support for agency‑specific software and hardware systems.
• Set up, configure, and maintain PC desktops, laptops, and related peripheral devices such as printers and scanners.
• Configure and troubleshoot Android and Apple mobile devices.
• Support and troubleshoot LAN/WAN environments, including TCP/IP, DNS, and DHCP protocols.
• Administer, troubleshoot, and provide training for email applications, including Google Suite.
• Manage IT inventory control and track support activities through a ticketing system.
• Resolve issues related to desktop and laptop hardware, software applications, and telephone systems.
• Set up, configure, and manage routers, switches, and wireless access points.
• Identify security vulnerabilities and report security incidents.
• Monitor network and computer systems performance.
• Document system changes, update training materials, and create new procedures.

Required Qualifications

• Proficient knowledge of installing, troubleshooting, and administering Windows Operating Systems, Microsoft O365, Microsoft Edge, and Google Chrome.
• Knowledge of the setup, configuration, and maintenance of PC desktops, laptops, peripherals, and networking.
• Experience with the setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments.
• Experience with email application installation, administration, and troubleshooting.
• Basic experience with IT inventory control, ticketing systems, and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• A valid driver’s license, a clean driving record, and reliable personal transportation for occasional travel.
• Ability to lift up to 50 lb and perform repetitive motions.
• Professional and courteous communication skills, customer‑service orientation, and strong problem‑solving abilities.

Preferred Qualifications

• Experience with McAfee anti‑virus software and Adobe Acrobat.
• Good understanding of network and IT security principles.
• Strong organizational and time‑management skills.
• Ability to create clear technical documentation.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401(k) program with company match after 12 months of tenure.
• Health Savings Account (HSA) on HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and additional discounts.
• On‑demand training program, certification prep, and a library of technical and leadership courses/books/seminars after 6 + months tenure.
• Certification discounts and perks for professional associations such as CompTIA and IIBA.
• Dedicated customer‑service team for consultants and a certified Career Coach.