Safety - Training Manager

WhiteCrow is a global talent research, insight, and sourcing specialist with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. The client is a global provider of aviation support and airport logistics services with a strong international presence across multiple regions, specializing in air cargo operations, ground and ramp handling, baggage management, passenger assistance, and premium traveler services.

About the role

The Manager of Safety and Training leads comprehensive safety, security, and training programs across warehouse and ramp operations. The primary responsibility is ensuring all operations meet or exceed corporate policies, air carrier requirements, customer expectations, and regulatory mandates while maintaining optimal efficiency and security standards.

Responsibilities

• Champion a culture of safety excellence through innovative training and engagement initiatives.
• Ensure safety protocols are consistently followed across warehouse and ramp operations, aligning with corporate, airline, customer, and regulatory requirements (FAA, TSA, OSHA).
• Lead investigations into safety incidents to identify root causes and implement corrective measures to prevent future occurrences.
• Provide guidance and training to station managers and supervisors on safety best practices, behavior-based safety, and incident prevention.
• Oversee training schedules to ensure new hire training aligns with operational requirements and recurrent training is completed on time.
• Manage training resources to allocate and optimize training facilities and instructional personnel.
• Act as the key contact for all on-duty injury follow-ups, maintaining clear communication and supporting affected employees.
• Monitor injured employees’ recovery progress and coordinate necessary medical updates.
• Manage workplace accommodation, return-to-work, and injury follow-up processes focused on employee well-being.
• Conduct routine physical security audits and investigate policy breaches, security incidents, and loss events.
• Lead confidential investigations and deliver timely reports on theft, fraud, workplace violence, and critical incidents.
• Hold structured monthly safety meetings to maintain a strong safety culture, meet regulatory requirements, and identify hazards before they cause incidents.
• Drive strategic projects aimed at injury prevention and risk reduction across the organization.
• Influence behavior and foster a safety-first mindset at all levels of the division.

Requirements

• Bachelor’s Degree or equivalent work experience.
• 5 years of experience in operations in aviation and warehouse.
• 5 years of ramp safety experience.
• 5 years of experience in law enforcement, loss prevention, or other related field.
• 3 years of experience in disability management, worker’s compensation, or related field.
• Knowledge of OSHA regulations, ADA, and best practices in injury management and ergonomics.
• Demonstrated ability to manage sensitive information.
• Strategic thinker with a proactive, hands-on approach.
• Data-driven mindset with experience using safety management systems (SMS).
• Crisis management and emergency response planning expertise.
• Supports 24/7 operations; may need to respond to safety and security events outside of regular business hours.

Preferred Skills

• Safety Leadership & Compliance Expertise.
• Incident Investigation & Root Cause Analysis.
• Training Program Management & Facilitation.
• Employee Injury Management & Return-to-Work Coordination.
• Influence, Communication & Safety Culture Development.