Safety Service Patroller - VDOT TOC SSP 036 - SSPA01

About the Role

U.S. Facilities, Inc., a consolidated facility management and infrastructure support services organization, is seeking a Safety Service Patroller (SSP) in Salem, VA. SSPs provide safe, quick clearance of incidents that affect traffic, including disabled vehicles, and ensure roadways are free of obstructions and safe for the traveling public. SSPs wear highly visible, reflective uniforms and drive specially marked vehicles when assisting motorists and emergency responders. Upon successful completion of classroom and field training, the SSP will be certified to operate a fully equipped Safety Service Vehicle.

Essential Duties

• Monitor the safety of roadways, including vehicle crashes, disabled/abandoned vehicles, debris, lane‑closing events, signal malfunctions, and general incident/congestion.
• Provide roadside assistance to stranded motorists (changing tires, giving battery jumps, providing fuel, removing debris from travel lanes, etc.).
• Work closely with other first responders at highway incidents by providing incident response, on‑scene traffic control, and basic first aid.
• Communicate with Traffic Operations Center (TOC) staff regarding disabled vehicles, abandoned vehicles, debris, and lane‑closing events and coordinate operations.

Physical Demands

• Ascend/descend steps and stairs.
• Balancing activities that require body equilibrium.
• Stooping and bending activities, including bending downward and forward.
• Walking, standing, sitting, crouching, kneeling, squatting.
• Driving a truck approximately 200 mi/day.
• Visual tasks (field of vision, distance, close‑up work).
• Hand movements including holding, finger dexterity, and grasping.
• Hearing requirements.
• Lifting 50 + lbs.
• Pulling/pushing/reaching, using upper‑body force to drag, haul, move, or guide objects and extending both arms in any direction.
• Repetitive motions.
• Working with machine operations, oscillating equipment, small parts.
• Working in an outside environment (cold‑hot temperatures, inclement weather including rain and snow, light/daytime, dark/nighttime).
• Working around traffic hazards.
• May be required to perform additional or different duties to address business needs and changing practices.

Requirements

• High school diploma (or equivalent).
• Ability to perform the physical demands listed above.
• Strong command of the English language and ability to communicate both in writing and verbally; bilingualism in Spanish is an asset.
• General working knowledge of vehicle maintenance.
• Basic computer skills.
• Ability to work various shifts—including morning, evening, overnight, weekends, and holidays—in a variety of weather conditions.
• Ability to work diligently in a noisy environment.
• Use of personal protective equipment.