Safety Ambassador

Job Summary

The Safety Ambassador supports the Permanent Supportive Housing team and is responsible for promoting and ensuring a safe environment by maintaining a physical presence across Plymouth Housing properties.

About the Role

Location focus will be on buildings where incidents have been higher and where staffing ratios are low as determined by the Crisis Manager, Safety Management, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing Officer.

Essential Job Functions

• Liaise with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift.
• Work to build professional relationships with residents to increase rapport.
• Steers and directs tenant questions to building staff.
• Partners and problem solves with Residential Specialist and staff in creating plans that address tenant/community concerns or issues.
• Affords support, guidance, and oversight as directed by Building staff, Crisis Manager, Director of Safety, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing (CSHO).
• Promotes security & safety of Plymouth’s premises in accordance with Plymouth safety and emergency policies & procedures.
• Ensures all entry doors to the building are secure and notifies designated individuals i.e., Maintenance or Capital Improvement staff if repairs, adjustments are needed.
• Operate and respond to radio calls as needed via the organization’s provided equipment.
• Supports building staff in maintaining safety and security as directed by Crisis Intervention Manager, Director of Safety, PSH staff, and informs Residential Services Manager (RSM) of any violation of program rules; intervenes on building management’s behalf to remove unauthorized guests, including calling 911.
• Affords assistance to PSH staff in conducting safety checks of the floors, stairwells, and building perimeter.
• Promotes a safe, positive environment for residents and staff. Reduces risk(s) to operations and building community by providing skilled de-escalation and physical intervention support in elevated risk events by intervening in crises, responds to emergencies, initiates contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
• Reviews and maintains safety logs.
• Interfaces with outside support agencies in higher risk situations in conjunction with the crisis manager and/or safety director.
• Accurately analyzes reports and records incidents across the Plymouth portfolio to assist in internal and external investigations, trend analysis, and Plymouth's incident reduction goals.
• Works with local authorities and first responders under the guidance of the building staff.
• Administers administrative tasks such as checking all radios at the start and end of all shifts, providing support for Payee Program Check distribution when requested, sharing information for Crisis Manager either in person or via email during shift, communicating safety & security needs or potential improvements needed at Plymouth buildings to Building Management and the Crisis Intervention Manager, maintaining confidentiality and privacy with respect to resident information and compliance with regulatory requirements when assisting in gathering resident information, attending and participating in regular staff and team meetings, practicing a cooperative work approach and promoting teamwork among co-workers, performing additional duties as assigned by the Crisis Intervention Manager, Director of Safety, Chief of Supportive Housing and Deputy Director of Permanent Supportive Housing as needed.

Essential Job Qualifications

• Education: High school diploma, GED certificate or an equivalent combination of education, and relevant work experience.
• Experience: 1+ years’ experience in Security Operations.
• Knowledge, Skills and Abilities: Able to communicate and work effectively with a diverse group of voices. Ability to communicate effectively with residents and the public and always maintain professional boundaries with residents. Think and act quickly and effectively in emergencies. Analyze situations accurately and make appropriate decisions in a timely manner. Work with individuals demonstrating the effects of trauma, substance use or behavioral health challenges. Demonstrated ability to work with diverse populations. Ability to work independently and with confidence in various environments as well as effectively in a team environment. Ability to stay calm and work effectively in a dynamic and potentially challenging environment, where personal safety or safety of others may appear at risk. Ability to perform a variety of duties, often changing from one task to another. Excellent written and verbal communication skills. Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology and conduct Internet research.

Desired Qualifications

• Experience with diverse, low-income, homeless, or special needs population.
• Previous employment in social services, supportive housing, or mental health.
• De-escalation & conflict intervention skills.
• Self Defense Training is desired.

Salary

$29.56 to $32.61 hourly

Benefits

This is a full-time position with benefits.

Equal Opportunity Employer

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law. The Job Description provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement.