Safety Ambassador

About the role

The Safety Ambassador Lead provides on-the-ground leadership for autonomous delivery operations, ensuring safe, reliable, and consistent execution of all field activities. This role oversees Safety Ambassadors in the field, drives adherence to safety and operational procedures, and acts as the primary escalation point for incidents and disruptions. The Safety Ambassador Lead supports onboarding and training, monitors performance, and partners closely with operations and technical teams to improve processes and maintain high standards of safety and service.

This is a Contract position based out of Round Rock, TX. The role is fully onsite.

Responsibilities

• Lead, coach, and support Safety Ambassadors in daily field operations, acting as a player-coach who works alongside the team.
• Ensure strict compliance with all operational and safety procedures for autonomous delivery activities.
• Coordinate daily deployment plans, including staffing coverage, route assignments, and schedule adherence.
• Verify fleet, vehicle, and equipment readiness before and during operations, addressing any issues promptly.
• Serve as the primary escalation point for incidents, operational disruptions, and safety concerns in the field.
• Conduct safety observations, identify risks, and reinforce best practices with Safety Ambassadors and other field personnel.
• Support onboarding, training, and certification activities for new and existing Safety Ambassadors.
• Track operational performance metrics, document field activities, and contribute to regular reporting.
• Drive process improvements by identifying operational gaps and partnering with operations and technical teams to implement solutions.
• Communicate field updates, risks, and resource needs clearly and consistently to management.
• Participate in and support incident readiness activities, including scenario-based evaluations and adherence to Level 1/2/3 SOP classifications.
• Ensure accurate data logging and use of mobile devices and controllers in alignment with program procedures.
• Model professional communication and effective public interaction, including de-escalation and handling inquiries from community members or media when necessary.

Skills

• Experience in field operations, logistics, transportation, robotics, or safety-related environments.
• Demonstrated leadership or supervisory experience, preferably in a player-coach capacity.
• Strong communication skills with the ability to clearly convey instructions, feedback, and field updates.
• Coaching and mentoring skills to support Safety Ambassadors in developing their capabilities.
• Conflict-resolution skills to manage incidents, de-escalate situations, and support safe outcomes.
• Comfort using mobile devices, basic controllers