Safe and Secure Ambassador-SHERIDAN

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day.

About the role

The Bath & Body Works Safe and Secure Ambassador (SSA) protects people, brand, and property in their home store environment. The mission is to assist the store team in preventing and minimizing risk of life safety, theft, and fraud events through consistent communication, partnerships, and education at all levels.

Responsibilities

• Support sales by engaging customers and associates at the front of the store with a strong command presence, a smile, and eye contact.
• Provide in-store support during life safety, emergency response, and safety incidents.
• Collaborate with the Regional Asset Protection Manager (RAPM) to follow up on safety and security incidents.
• Problem-solve extreme store events using brand de-escalation tactics.
• Assist the store team with driving a strong physical security culture by educating and upholding all BBW policies and procedures.
• Educate and develop the store team regarding shortage and safety behaviors.
• Collect, document, and communicate asset protection (AP) trends, theft, and fraud intelligence with RAPM and the store leadership team (SLT).
• Assist in, document, and communicate all merchandise recoveries using BBW tools.
• Assist with Shrink Protection Program (SPP) assessment follow-up and execution on action plans.
• Submit appropriate documentation in the system for all organized retail crime (ORC) incidents following BBW AP policies and procedures.
• Work with law enforcement and RAPM to identify and resolve open cases.
• Assist the SLT with modeling working safely while maintaining a clean store.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Perform all other duties based on business needs and direction of the store manager and/or RAPM.

Requirements

• Must be 18 years of age or older.
• Meet any state or local certification/license and/or other legal requirements related to the position.
• Flexible work availability to include nights, weekends, and holidays.
• Ability to stand for extended periods of time.
• Effective communication skills.
• Experience in learning and adapting to different technology needs and changes.
• Strong ability to work independently and with a team.
• Constant physical activity, including standing, walking, reaching, and lifting; must be able to climb ladders, lift, reach, bend, and kneel to obtain products and maintain store appearance.
• Ability to lift 10 pounds consistently and up to 50 pounds.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Limited Medical Benefit Plans with access to a national PPO network, prescription drug coverage, and telemedicine (free consultations). Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans. Benefits vary for Kansas and Ohio residents.
• Dental coverage.
• Vision coverage for frames and eye exams.
• Care benefits with unlimited access to Care.com for finding and booking short-term and ongoing care.
• No-cost mental health and wellbeing support through the Employee Assistance Program (EAP).
• On-demand access to earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product.

Visit bbwbenefits.com for more details.