Safety and Security Ambassador

Institution: University of Arkansas for Medical Sciences (UAMS)

About the role

Reports to the Supervisor of Safety and Security and provides staffing for multiple family hospitality, safety, and security services within the Department.

Responsibilities

• Staff Hospital Information Desks, ICU Waiting Room Desks, NICU desk, PRI Information Desks, 2nd floor OR waiting room, Cart Drivers, Discharge Lobby Desk, Outside Greeters, One Day Surgery Desk, WPRCI after-hours desk, emergency department, outpatient center desk, a Concierge, and Ambassadors at all entrance points to the various buildings on campus.
• Monitor working areas for safety and security concerns and report those concerns to their supervisor or the UAMS Police Department.
• Interact with and assist the public in a professional and friendly manner.
• Demonstrate effective communication skills; communicate accurate and complete information; maintain strict confidentiality when necessary.
• Demonstrate positive working relationships with co-workers, management team, and ancillary departments; follow the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
• Assist internal and external stakeholders with exceptional customer service.
• Perform work safely, following all company policies and procedures.

Requirements

• High School diploma, GED, or formal educational equivalent.
• Experience in Security and/or a Hospitality role in a customer service setting.
• Must be at least 18 years of age.
• Ability to understand and follow basic instructions and guidelines.
• Excellent interpersonal and communication skills.
• Strong customer service skills.
• Computer proficiency.

Benefits

• Health: Medical, Dental, and Vision plans available for qualifying staff and family.
• Holiday, Vacation, and Sick Leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.

Additional Information

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.

Constant Physical Activity: Frequent

Benefits Eligible: Yes