SaaS Administrator

Own the day-to-day excellence of assigned enterprise SaaS platforms. As SaaS Administrator, you will serve as the primary platform expert—responsible for administration, configuration, security, reliability, and ongoing support of the applications that power critical business processes. You will maintain deep knowledge of each platform’s capabilities while fully understanding the business workflows, users, data, integrations, and operational dependencies it supports. Working closely with business owners, Business Architecture, Technology, Security, support teams, and external vendors, you will translate approved requirements into scalable, well-controlled, and supportable configurations. Your responsibilities span the full operational lifecycle: implementing approved changes, managing roles and permissions, supporting releases and testing, troubleshooting production issues, monitoring platform health, assessing vendor releases, resolving defects and support cases, and keeping documentation accurate and current. You will also support access reviews, audit and compliance needs, business continuity activities, and the maintenance of strong administrative controls. Beyond daily administration, you will actively look for ways to simplify processes, standardize configurations, improve the user experience, reduce manual effort, and unlock greater value from existing platform capabilities. Express Employment International believes in the value of in-person collaboration to support teamwork, creativity and connection. Employees in this position are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs. Responsibilities Configure and maintain assigned SaaS platforms: Manage system settings, workflows, business rules, roles, permissions, notifications, and other administrative functions to keep platforms reliable and well-controlledServe as the primary platform expert: Develop and maintain deep knowledge of platform capabilities, configurations, integrations, data flows, dependencies, and the business process each platform supportsAdminister user access: Provision and maintain access in accordance with approved requests and access-control standards; support periodic access reviews and retain clear evidence of changesManage the release lifecycle: Assess vendor releases and platform changes, document impacts, coordinate approvals, implement approved configurations, and support testing, deployment, and post-release validationTroubleshoot and resolve production issues: Triage problems, perform root-cause analysis, implement configuration-based fixes, and escalate to internal technology teams or vendors when neededPartner with business stakeholders: Work with business owners and Business Architecture to clarify requirements, evaluate platform options, and recommend practical, well-governed configuration approachesMaintain the platform backlog: Refine backlog items, acceptance criteria, dependencies, and priorities in collaboration with business owners and delivery teamsCoordinate with SaaS vendors: Manage defects, enhancements, releases, service performance, and support cases; track items through to resolutionMonitor platform health: Oversee scheduled jobs, integrations, license utilization, and administrative alerts; escalate material risks or service degradation promptlyKeep documentation current and usable: Maintain accurate configuration records, access models, runbooks, knowledge articles, release notes, and decision logsSupport compliance and continuity activities: Provide platform information and evidence for audit, security, privacy, business continuity, and disaster-recovery requestsDrive continuous improvement: Identify opportunities to standardize, simplify, automate, and enhance both platform administration and the business processes it supportsShare knowledge and support others: Provide guidance, knowledge transfer, and hands-on support to users, process owners, support teams, and fellow administrator Education & Experience Qualifications Bachelor’s degree in Business, IT, Engineering, Organizational Leadership, or related field preferredFive (5) years’ experience administering or supporting enterprise SaaS platforms requiredFive (5) years’ experience with business workflows and correlating those into platform functionality Five (5) years’ experience with Azure DevOps, Jira, or similar work management tools preferred Knowledge, Skills, Or Abilities Solid practical knowledge of SaaS administration, configuration, release management, production support, access control, and governance practicesAbility to understand business workflows and translate approved requirements into scalable, well-controlled, and supportable platform configurationsStrong troubleshooting and analytical skills while being skilled at root-cause analysis, critical thinking, and resolving complex platform issuesSound judgment when evaluating configuration changes for operational impact, dependencies, risk, security, and user experienceStrong organizational skills and attention to detail; able to manage multiple platforms, requests, incidents, releases, and competing priorities effectivelyClear written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical stakeholdersProven ability to build effective working relationships across business, technology, security, support, vendor, and delivery teamsCommitment to disciplined documentation, change control, data protection, least-privilege access, continuous improvement, and knowledge sharing Not sure you meet every requirement? Apply anyway! At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents—because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you. Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand. Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network. Our mission is to professionally market and provide quality human resource solutions through an international franchising network—benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve. Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.