RVFix Technician - (Seasonal – April through September)

About the role

The RVFix Technician provides expert technical support and troubleshooting assistance to RV owners and service partners through virtual channels during peak season demand. This seasonal role helps customers identify issues, guides them through repair or maintenance steps, and ensures accurate documentation for follow-up service when needed. The RVFix Technician combines technical expertise with clear communication to deliver fast, reliable, and customer-focused remote support during our busiest service months.

Responsibilities

• Respond to inbound calls, video sessions, and digital support requests from RV owners and service partners.
• Troubleshoot technical issues remotely, including electrical, plumbing, HVAC, appliance, and structural systems.
• Guide customers through safe and effective diagnostic steps and repair procedures.
• Determine when on-site service is required and create clear work orders or escalation notes for field technicians.
• Stay current with RV models, system updates, and common repair scenarios through ongoing training.
• Maintain a professional, empathetic approach with every customer interaction.

Requirements

• Strong background in RV repair, maintenance, or technical troubleshooting.
• Excellent communication and customer service skills – especially in explaining complex technical concepts simply.
• Comfort with technology: video conferencing tools, CRM systems, and digital documentation platforms.
• Prior experience in remote support, technical advising, or virtual troubleshooting (preferred).
• RVTI Level 2 certified or higher.
• 2 Years or more of experience working on RVs.
• Ability to pass a background and drug test.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and access to reliable transportation.
• Proficient in Microsoft Office Suite.

Skills

• Technical troubleshooting skills.
• Customer service and communication skills.
• Problem-solving abilities.
• Attention to detail.
• Time management and organizational skills.

Benefits

Bish’s RV offers a competitive benefits package including:

• Employee discounts
• Gym membership reimbursement
• Opportunities for advancement
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• Incredible team culture

Pay

$30 - $35 per hour, commensurate with experience.

Schedule

Seasonal role, typically 12-16 hours per week during peak season (June - September), with some flexibility in scheduling.