RV Service Manager - Phoenix Area

Key Responsibilities

• Oversee and manage the daily operations of the RV service department, working with our customers, assigning work orders, and ensuring timely completion of service requests.
• Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
• Order parts and supplies for the service department, and maintain accurate inventory records.
• Ensure all service advisors are properly trained and equipped to perform their job duties.
• Maintain schedules for all technicians in order to determine availability and shop capacity.
• Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
• Collaborate with sales and marketing teams to promote service offerings and develop strategies to increase customer retention.
• Directs the priorities for parts ordering and coordinates parts delivery to technicians with the parts department.
• Interacts with Warranty Administrators to ensure compliance with requirements for warranty work like pictures and returned parts.
• Ensures that customer vehicles location and keys are known, and the vehicles are maintained clean.
• Collaborates with subcontractors for work to be performed by them for our customers.
• Ensures that the shop area is kept neat and clean.
• Responsible for compliance with OSHA requirements for safe operations, and with hazardous waste disposal requirements.
• Aids the Foreman with making adjustments to technician’s hours paid above specified flat rate or estimate.
• Performs functions and duties of the job that may require additional or different tasks to be performed when circumstances arise (i.e. emergencies, changes in personnel, workload, rush jobs, or technology developments).
• Will be required to attend training sessions for products serviced by the company at the company’s expense.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience as a manager in an RV service or auto shop, with at least 3 years of supervisory or lead experience managing a work group.
• Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical systems.
• Excellent customer service and communication skills, with the ability to handle customer inquiries and complaints professionally and effectively.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
• Proficient in Microsoft Office and service management software.
• Valid Driver’s License and be insurable under NIRVC’s insurers’ criteria.

What we offer

• A competitive salary and benefits package, as well as opportunities for career advancement.
• Medical, Dental, and Vision – Available 1st of the month following a 30-day waiting period.
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• New facilities
• Advancement opportunities