Phoenix/Las Vegas Client Service Manager - Water, Wastewater
About the role
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Arizona and/or Nevada markets for water and wastewater engineering and consulting services. As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations.
Responsibilities
Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
Secure and deliver profitable work while managing risk exposure.
Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
Maintain utilization aligned with portfolio expectations.
Provide regular performance calibration with Business Unit and Area/Market leadership.
Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
Cook up resources across business lines and engage SMEs to expand service breadth.
Mentor developing team members and model effective client leadership.
Expand relationships across client functional areas and leadership levels.
Translate client insights and market intelligence into actionable growth strategies.
Execute structured client engagement plans (minimum 20% client-facing time).
Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
Flexibility to adapt and execute various additional assignments based on evolving needs.
Requirements
Develop and expand relationships with clients.
Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization.
Lead, manage, and facilitate the Client Service Team (CST).
Develop, maintain, and communicate the client’s strategic vision and business case to the CST and BC business leaders.
Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize.
Exhibit professional acumen while providing direct project oversight and engagement.
Understand and apply knowledge of market trends and drivers.
Serve as project manager or senior technical resource for key clients.
Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
Leverage resources, experience, and skills of the firm to support client goals.
Participate in professional societies, fostering connections for BC and technical professionals in support of client goals.
Serve as a mentor to mid-level and rising professional staff.
Meet identified performance metrics, including annual sales goals, project budgets, and schedules.
Preferred Requirements
Professional Engineer registration in the State of Arizona or Nevada preferred.
A minimum of 10 years’ experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution.
Demonstrated ability to communicate effectively with clients, lead project teams to meet project requirements, and provide strong business growth results in management roles.
Proven track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations.
Proven understanding of environmental and regulatory drivers for clients and projects.
Knowledge of business and management principles involved in sales portfolio management, strategic planning, resources allocation, leadership.
Advanced technical skills with the ability to articulate ideas and concepts both visually and contextually are required.
Ability to motivate others and lead teams to implement plans for projects and client pursuits.
Working proficiency in risk identification, mitigation, and performance management.
Familiarity with governance principles, decision-support models, and change leadership practices.
Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
Advanced leadership skills with the capability to inspire and guide a team.
Skills and Competencies
Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
Advanced professional acumen in balancing project oversight with strategic client leadership.
Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
Proficiency in go/no-go decision support and development of effective pursuit win strategies.
Experience serving as Sales Leader for key proposals.
Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
Strong ability to research and translate client business drivers into actionable growth strategies.
Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
Advanced facilitation, interview, and executive communication skills (written and oral).
Working proficiency in risk identification, mitigation, and performance management.
Familiarity with governance principles, decision-support models, and change leadership practices.
Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
Advanced leadership skills with the capability to inspire and guide a team.
About Brown And Caldwell
Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.