RV Resort Attendant

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Processes same day reservations, future reservations, and cancellations.
• Knows RV Resort locations, types of yurts available, and room rates.
• Maintains working relationships and communicates with all departments.
• Registers late arriving guests and assigns spots while accommodating special requests.
• Captures room status updates with the housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, and special requests.
• Captures room maintenance work with the maintenance department.
• Maintains patience and composure while exemplifying excellent guest service with upset, angry, and/or frustrated guests using compassion and empathy.
• Monitors property entrance for registered guests only.
• Monitors property during the evening hours for noise complaints, suspicious activity, and property maintenance on restrooms and public areas.
• Reports any unusual occurrences to appropriate departments (Casino Security, Stillaguamish Police, Fire Department, etc.) and reports to RV Resort Managers and/or Supervisors.
• Respects guest privacy and maintains confidentiality.
• Works nights, weekends, and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• One year Customer Service required; previous RV-related experience preferred.
• Able to communicate with the public, RV Resort staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Able to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment and computers.
• Knowledge of proper telephone etiquette.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Able to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Able to prepare correspondence, and other information and instructions.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
• Must be able to obtain and maintain a WA State Driver’s License.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The employee is regularly required to stand or sit for extended periods of time.
• This position is frequently exposed to the weather with shelter available.
• This is a 24 hour, 7 days a week work operation.