Resort Attendant

Position Overview

At Firehouse, Resort Assistants (RA) are responsible for providing high quality care to our boarding guests and clients while maintaining a friendly and efficient work environment for our team. This role is great for candidates looking for gain more experience in pet care. You will report to the resort leadership team – Resort Supervisor, Hospital Manager, and Medical Director. Your work will support your peers, leadership team, resort, and hospital goals.

Responsibilities

• Pet Care:
  • Ensure that pets are always safe
  • Provide daily walks and play time for individual pets that cannot play with other dogs
  • Learn how to supervise and monitor behaviors in play yard while pets play together in groups
  • Administer medication as needed
  • Provide daily meals and monitor appetite
  • Collect a daily weight
  • Ensure pet areas are cleaned and sanitized properly
  • Maintain pet dishes and laundry
  • Conduct baths and nail trim services
• Client Care:
  • Escort pets to their suites during check-in
  • Foster an educational experience for the client about their pet
  • Provide exemplary communication and customer service
  • Explain daily schedules and resort options to clients
  • Conduct follow up correspondence with clients during a pet’s stay
  • Ensure facility is clean and organized
• Clerical Skills:
  • Maintain accurate pet records (including daily weights)
  • Communicate with clients by call/text
  • Respond to company email in a professional, timely manner
  • Prepare and process emails
  • Utilize our two-way messaging system to communicate to clients
  • Ensure cleanliness of all areas of resort
  • Perform other duties as assigned

Requirements

• Experience valued but not required
• Compassion towards animals and people
• Must be open to learning
• Passion for building relationships
• Strong communication and multitasking skills
• Comfortable with computer and other technology
• Fast learner
• Flexibility towards change
• Team player who can work effectively in a fast-paced, dynamic environment
• Able to innovate and problem solve
• Effective communicator in a variety of situations
• Able to work efficiently with little direction
• Time management and prioritizing skills
• Great attention to detail

Personal Characteristics

• Dependable attendance needed
• Must be able to work shifts that support resort business hours (including weekends and holidays)
• Potentially subject to high noise levels, bites, and scratches
• Potentially subject to hazardous chemicals

Compensation

• Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates.
• Benefits available after 60 days.