RV Resort Housekeeper

Responsibilities

• Cleans and maintains all guest access areas, restrooms, storage areas, hallways, stairwells, and vending rooms to ensure a safe and clean experience for guests, associates, and vendors.
• Cleans RV Resort common area and employee restrooms and replenishes supplies.
• Maintains and cleans the yurts to ensure a safe and clean experience for guests.
• Prepare and maintain cleaning cart with supplies for efficiency and ease of cleaning yurts.
• Respects guest privacy and maintains confidentiality.
• Vacuums and/or sweeps all floor surfaces in common indoor areas.
• Removes trash from all guest access areas and back of house.
• Strips bed of all linens and remakes with fresh linens.
• Sorts, pre-treats, washes, dries, folds, and delivers Resort linens.
• Ensures washers and dryers operate properly and informs management or maintenance of any malfunctions or problems.
• Maintain orderliness and stock in supply rooms.
• Maintains laundry area cleanliness and linen cart and supplies in a neat and organized manner.
• Labels and submits all lost and found items to the housekeeping supervisor immediately.
• Wipes down Clubhouse mirrors, furniture, floors, pool area and doors to keep them clean and mark-free.
• Cleans shower walls and tub, cleans toilets, sink, mirrors and walls in order to have a clean and sanitary guest restroom.
• Replaces towels, soaps and all room amenities and restocks literature for arriving guests.
• Restocks guest room supplies and inspects door and window locks to ensure they are in working order.
• Immediately alerts security to an unsecured or unsafe situation for the safety of guests and employees.
• Documents any deficiencies, including mechanical and electrical problems from the guest’s room and reports to the housekeeping supervisor.
• Responds to guest requests and inquiries.
• Attends all mandatory department and/or training meetings.
• Fulfills other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• One to three months experience in the hospitality/cleaning field preferred.
• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Certificates, Licenses, Regulations:
  • Valid driver’s license.
  • Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
  • Must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record.
  • Must be able to be insured to drive company or customer vehicles by the company insurance carrier.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires the ability to walk, bend, crouch, squat and stretch to fulfill cleaning with well-paced mobility for up to 8 hours in length.
• Must be able to lift up to 30 pounds on a regular basis and have the ability to push and pull carts and equipment weighing up to 100 pounds occasionally.
• The position requires time indoors and outdoors regularly throughout the day.
• Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening and visual acuity.
• This is a 24 hour, 7 days a week work operation.