RT Ops App Support Spec

Location: New Albany, Ohio (Onsite)

About the role

The Real Time Operations Applications Support Specialist will establish a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. This role provides 24/7 application support for critical systems supporting control centers across multiple states. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting these real-time systems.

Responsibilities

• Provide 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems.
• Assist in coordinating the configuration and support of data archives and support SCADA/EMS platform software upgrades.
• Investigate, troubleshoot, and resolve application-related issues with guidance from senior team members.
• Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches.
• Analyze logs and application/system monitors to identify potential issues proactively.
• Conduct routine backups and periodic restoration tests to ensure backup validity.
• Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
• Provide after-hours support as needed in an on-call rotation to maintain reliable operations.

Requirements

Education and Experience:

• Bachelor’s degree in a related field; OR
• Associate’s degree in a related field with 2 years of relevant experience; OR
• High school diploma/GED with 4 years of relevant experience.

Related Fields: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA

Overtime, on-call assignments, and occasional travel may be required. Candidates must be local. A basic understanding of IT/OT Systems with any experience in Electrical or Computer Science is beneficial.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.