RRH Stability Case Manager

PRIMARY DUTIES

• Maintain regular contact with clients throughout the case management phase.
• Work collaboratively with clients using a strength-based approach to develop their Housing Stability Plans to address issues that may impede access to housing.
• Aid clients with the entire housing process, including completing applications, paying application fees, and negotiating lease agreements with landlords.
• Assist with move-in to units to ensure clients have necessary household items and basic understanding of the unit.
• Mediate with landlords regarding tenant issues.
• De-escalate crises.
• Make appropriate and time-limited services and supports available to clients to allow them to stabilize quickly in permanent housing, or provide Rapid Rehousing services.
• Connect clients with resources that help them improve their safety and well-being and achieve their long-term goals.
• Maintain and submit documents required for monthly reporting.
• Implement a referral process to access shelter resources for unsheltered singles/families if needed.
• Role model effective team behaviors.
• Demonstrate effective communication skills in building relationships with all staff and clients.
• Treat all clients, volunteers and staff with respect and dignity.
• Maintain strict confidentiality of all information.
• Adhere to Coalition policies and procedures.
• Meet with newly assigned clients within one business day.
• Maintain the Case Manager Log regularly.
• Evaluate and adjust IPPs as action steps are completed and new goals/steps arise.
• Empower clients to become involved in their own housing planning and goal setting.
• Complete case notes on every face to face/telephone/email contact with client or collateral contact within 24 hours.
• Gather all documents needed for the client and/or household (ID, Birth Certificate, Social Security Card, etc.) and upload onto client’s profile in HMIS.
• Aid client with documents acquisition if they do not have them at point of intake.
• Routinely schedule appointments with clients to ensure they are on target with their IPP.
• Maintain and submit data required for monthly reporting.
• Distribute referrals as needed and check with referral agencies for follow up information when needed.

QUALIFICATIONS

• Candidates must possess an Associate’s Degree or equivalent number of college credits in a social services field. A Bachelor’s Degree is preferred.
• Candidates should have at least 3 years of documented case management experience.
• Experience in homeless services, case management, mental health, permanent supportive housing and rapid rehousing is preferred.
• Flexible work schedule to include some evenings and/or weekends.
• Must be proficient in written and verbal communication.
• The ability to effectively serve a very diverse population with aptitude in the areas of conflict resolution, critical thinking and problem solving.
• Bi-lingual candidates and veterans are encouraged to apply.

REQUIRED SKILLS

• Ability to manage a work schedule and keep appointments as scheduled.
• Ability to solve problems, make decisions, resolve conflicts and LISTEN.
• Computer skills including Microsoft Excel, Outlook, and Word with the ability to learn new programs.
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
• Ability to manage multiple tasks.
• Ability to employ organizational skills effectively.
• Ability to complete and analyze documentation such as case notes.
• Ability to communicate effectively.
• Ability to direct community resources appropriately.
• Ability to develop a staff: client rapport.
• Ability to deal calmly in crisis situations.
• Ability to be flexible.