RR Service Manager (2095)

Specific Responsibilities

• Supervises Conductors, Assistant Conductors and Engineers in the performance of their duties and ensures all jobs are done in a safe manner.
• Makes sure safety rules and standards of Railroad Operations are enforced and safe operation is ensured for passengers and employees.
• Maintains station facilities and the Railroad physical plant, reporting any deficiencies or safety-related problems immediately.
• Investigates and responds to passenger and employee injuries, making recommendations to prevent similar incidents.
• Conducts rules compliance testing of Conductors, Assistant Conductors, and Engineers.
• Maintains deportment and appearance of Conductors, Assistant Conductors, and Engineers.
• Maintains overall qualifications on-train personnel and performs periodic field testing.
• Attends meetings and maintains relationships with community groups to promote inclusivity and cooperation.
• Maintains communication with Railroad Operations Control Center regarding specific incidents and overall operating conditions on the Railroad.
• Maintains communication to the public regarding Railroad Operations and Service Planning service changes, improvements, and service disruptions.
• Handles disciplinary procedures in accordance with regulations and labor contracts.
• Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees.

Qualifications And Experience

• High School Diploma or equivalent required.
• Minimum of three (3) years Railroad operating experience, or transportation management (dispatching/controller/Instructor) experience.
• Full qualifications as either a RRD Conductor or an Engineer within the last 3 years.
• Must be able to obtain a SEPTA conductor or engineer certification within 2 years of hire.
• Familiarity with all applicable labor agreements relevant to operations employees.
• Demonstrated experience using computers and electronic devices to perform administrative and operational duties.
• Knowledge of Microsoft Office.
• Able to work day or night shifts, weekends and/or holidays.
• Valid current driver’s license required.