Roving Personal Banker-Asheville Downtown

ESSENTIAL FUNCTIONS

• Covers both the Personal Banker and Service Representative functions in delivering efficient, accurate, and professional service that defines great customer experience.
• Supports the Service Area (Tellers) with transactional tasks and provides dual control functionality (75%).
• Opens all types of personal and business accounts and prepares related documentation (25%).
• Inputs and closes personal loan applications, including DDA lines of credit and credit card applications.
• Aids customers with requests, complaints, research, and follow-ups to resolve issues to their satisfaction, relating to: Deposit accounts, Debit and Credit cards, Safe deposit boxes, Official checks, and any other bank product or service.
• Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other related branch reporting or processes.
• Familiarizes with all security procedures of the Branch, including opening & closing, personnel safety, and Bank procedures.
• Communicates with customers via telephone or in person, supporting multiple branch locations as needed.
• Generates and maintains profitable customer relationships, satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.
• Achieves activity and growth goals as well as customer satisfaction objectives.
• Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels, and other lines of business to meet goals.
• Maintains a high level of activity and achieves established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Has a strong understanding and applies basic sales skills and product knowledge, including deposit and loan products.
• Adheres to all operational, regulatory, and security requirements, directives, and procedures while minimizing losses.
• Follows through with loan applications following operational and regulatory requirements with 100% adherence.
• Completes annual compliance courses and adheres to all corporate policies and procedures to ensure 100% pass rates of internal audits.
• Drives from location to location within a given region – must possess a valid driver’s license.
• Performs other duties as required.

GENERAL QUALIFICATIONS

• High school diploma or general education degree (GED) or equivalent work experience.
• Intermediate knowledge of Bank operations, products, and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet, and specialty software programs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.