Roving Personal Banker-Asheville Downtown

ESSENTIAL FUNCTIONS

• Coincides both the Personal Banker and Service Representative roles in delivering efficient, accurate, and professional service that defines great customer experience.
• Supports the Service Area (Tellers) with transactional tasks and performs dual control functions as necessary (75%).
• Handles account openings for various types of personal and business accounts and prepares related documentation (25%).
• Processes personal loan applications, including DDA lines of credit and credit card applications.
• Aids customers with inquiries, complaints, research, and follow-ups to ensure customer satisfaction (as applicable).
• Manages non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other branch-related processes.
• Keeps abreast of all security protocols at the branch, including opening and closing procedures, personnel safety, and Bank-specific guidelines.
• Communicates with customers via phone or in person, supporting multiple branch locations as needed.
• Generates and maintains profitable customer relationships, addressing and exceeding customer financial needs and expectations.
• Engages in outbound calling and needs assessment as directed by the Bank Manager to generate qualified referrals for alternative products, channels, and other lines of business.
• Maintains activity and growth goals, achieving customer satisfaction objectives, and meeting or exceeding established activity goals (face-to-face appointments, voice-to-voice calls, etc.).
• Applies basic sales skills and product knowledge, including deposit and loan products.
• Complies with operational, regulatory, and security requirements, directives, and procedures, minimizing losses.
• Adheres to operational and screening processes, inputs and follows through with loan applications according to operational and regulatory requirements.
• Ensures 100% pass rates of internal audits by adhering to branch-specific policies and procedures.
• Travels between various locations within a defined region, requiring a valid driver’s license.
• Completes annual compliance courses and adheres to corporate policies and procedures.
• Complies with Federal and State regulations and laws, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Operates within Service Excellence standards.
• Performs other duties as required by the position.

GENERAL QUALIFICATIONS

• High school diploma or equivalent, with a preference for a GED or relevant work experience.
• Intermediate knowledge of Bank operations, products, and services, along with related state and federal laws and regulations.
• Excellent organizational and time management skills, capable of working independently with minimal supervision.
• Intermediate computer skills, including proficiency in using terminals, personal computers, word processing, spreadsheets, and specialized software.
• Exceptional verbal, written, and interpersonal communication skills, with the ability to convey complex information clearly and persuasively.
• The ability to stand, walk, sit, use hands and fingers, and work extended hours as required.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.