Roving Personal Banker-Asheville Downtown

SUMMARY

The position of Roving Personal Banker is responsible for ensuring the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfill the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales.

ESSENTIAL FUNCTIONS

• Covers both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.
• Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%).
• Opens all types of personal and business accounts and prepares related documentation (25%).
• Inputs and closes personal loan applications including DDA lines of credit and credit card applications.
• Affixes and follows through with loan applications following operational and regulatory requirements.
• Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to: Deposit accounts, Debit and Credit cards, Safe deposit boxes, Official checks, and Any other bank product or service.
• Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process.
• Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures.
• Interfaces with customers via telephone or in person. Must be able to support multiple branch locations as needed.
• Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.
• Achieves activity and growth goals as well as customer satisfaction objectives.
• Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals.
• Maintains a high level of productivity and meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Has an understanding and applies basic sales skills and product knowledge including deposit and loan products.
• Adheres to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
• Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.
• Completes annual compliance courses.
• Drives from location to location within a given region – must possess a valid driver’s license.
• Performs other duties as required.

GENERAL QUALIFICATIONS

• Knowledge & Experience: High school diploma or general education degree (GED) or equivalent work experience. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills – ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
• Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.