Routing/Dispatch Coordinator - Conroe, TX

About the Role

As a Logistics Coordinator at Doodie Calls, LLC, you will be responsible for creating and optimizing driver routes, managing real-time delivery and same-day service requests, and collaborating with other departments to handle daily challenges. Your focus will be on enhancing operational efficiency, learning our fleet and assets, and understanding customer-specific needs to ensure seamless coordination. You’ll also track and present key metrics in team meetings to drive performance improvements.

Responsibilities

• Develop and optimize routes for drivers using ServiceCore, ensuring timely and efficient service.
• Manage emergency delivery requests and adjust routes to meet service needs as they arise.
• Learn and understand the capabilities of our drivers, trucks, and other assets to ensure effective allocation of resources.
• Gain site-specific and client-specific knowledge to better coordinate services tailored to each location’s unique requirements.
• Pull and analyze key performance metrics related to route timing and efficiency, sharing insights in weekly team meetings.
• Address customer complaints in real time, collaborating with the customer service team to ensure rapid resolution.
• Work closely with scheduling, routing, dispatch, and customer service teams to ensure seamless daily operations.
• Ensure that all tasks are completed by the end of each workday, as this role requires all daily responsibilities to be fulfilled without carryover.

Requirements

• Proficiency in Microsoft Suite (Teams, Word, Outlook, etc.).
• A relevant college degree or two years of equivalent work experience in routing, logistics, or a related field.
• Strong analytical skills, with experience in pulling and interpreting performance metrics.
• Knowledge of the geography of Texas and Louisiana, particularly within Doodie Calls' service areas.
• Excellent communication skills and the ability to collaborate with multiple departments.
• A positive attitude, with a drive to grow within the company.
• Ability to sit at a desk and work on a computer for prolonged periods.

Qualifications

A relevant college degree or two years of equivalent work experience in routing, logistics, or a related field.

Benefits

• 401(k) & 401(k) matching
• Health Insurance
• Dental Insurance
• Life Insurance
• Paid time off
• Vision insurance
• Employee Assistance Program
• Supplemental Plans

Job Classification: Full-time, salary-exempt under the Fair Labor Standards Act.
Location: Conroe, TX
Workstyle: On-Site
Travel: 0%