Routing and Dispatch Coordinator
Duties and Responsibilities
- Prior experience with driver routing and/or technician dispatching required
- Excellent interpersonal and customer service skills
- Balances operational efficiency with technician, driver, and customer needs
- Strong analytical mindset with ability to translate data into actionable results
- Detail-oriented problem solver with high accuracy standards
Knowledge, Skills and Abilities
- Act as subject matter expert for route planning processes and scheduling optimization
- Strong analytical skills with proven ability to solve problems and translate data into actionable results
- Knowledge of safety and DOT protocols
- Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
- Able to understand and relate technical requirements for service work
Education and Experience
- High School diploma required
- Associate degree preferred
- 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
- Multi-location routing and scheduling experience preferred
- Propane experience a plus
- Supervisor or management experience preferred
Posting Job Summary
The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.
About the Role
The Routing and Dispatch Coordinator plays a critical role in ensuring the efficient and effective delivery of propane to customers while managing the day-to-day operations of the field team.
Benefits
AmeriGas offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found in the Employee Handbook upon hire.
Pay
The salary range for this position is $40,000 - $60,000 annually, commensurate with experience.
Schedule
The Routing and Dispatch Coordinator works a flexible schedule to support the needs of the business, typically Monday through Friday with some weekend coverage as needed.