Routing and Dispatch Coordinator

AmeriGas · Fredericksburg, VA · 2 days ago

ManagementFull-time

Duties and Responsibilities

Prior experience with driver routing and/or technician dispatching required
Excellent interpersonal and customer service skills
Balances operational efficiency with technician, driver, and customer needs
Strong analytical mindset with ability to translate data into actionable results
Detail-oriented problem solver with high accuracy standards

Knowledge, Skills and Abilities

Act as subject matter expert for route planning processes and scheduling optimization
Strong analytical skills with proven ability to solve problems and translate data into actionable results
Knowledge of safety and DOT protocols
Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
Able to understand and relate technical requirements for service work

Education and Experience

High School diploma required
Associate degree preferred
3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
Multi-location routing and scheduling experience preferred
Propane experience a plus
Supervisor or management experience preferred

Posting Job Summary

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.

About the Role

The Routing and Dispatch Coordinator plays a critical role in ensuring the efficient and effective delivery of propane to customers. This position requires strong analytical skills, excellent communication abilities, and a deep understanding of field operations and safety protocols.

Qualifications

This role requires a high school diploma or equivalent, along with at least 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch. Multi-location routing and scheduling experience is preferred, as is prior experience in a supervisory or managerial capacity.

Skills

Subject matter expert for route planning processes and scheduling optimization
Strong analytical skills with proven ability to solve problems and translate data into actionable results
Knowledge of safety and DOT protocols
Understanding of field operations and ability to identify and communicate downstream impacts of strategic decisions
Technical knowledge for service work

Benefits

AmeriGas offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. The company also provides opportunities for professional development and growth within the organization.

Pay

The salary range for this position is $40,000 - $60,000 annually, depending on experience and qualifications. The exact salary will be determined based on a competitive market analysis and individual performance.

Schedule

The Routing and Dispatch Coordinator works a standard Monday through Friday schedule, with occasional evening and weekend work as needed to support business operations. Flexible scheduling is available for those with multi-location responsibilities.