Router

Shift

Sunday - Thursday 10 AM - 5:30 PM

About the role

The Router routes all deliveries and is responsible for answering incoming calls to support internal and external customers.

Essential Responsibilities

• Schedule deliveries according to capacity and business conditions.
• Record missed and/or re-delivery problems.
• Submit completed delivery manifests and stop records by deadline for contractor settlement purposes.
• Complete records for contractor settlement.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Additional Responsibilities

• Answer incoming calls promptly and accurately.
• Maintain accuracy of ticket management system.
• Print accurate pick lists.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Qualifications

• High School diploma or equivalent preferred
• 1+ years related experience required

Skills

• Strong verbal and written communication skills.
• Able to complete tasks with strong attention to detail.
• Knowledge of Microsoft Office Products
• Knowledge of POS system
• Basic knowledge of city and outlying areas

Physical Demands

Warehouse Environment

• Sitting frequently
• Standing frequently
• Walking frequently
• Talking frequently
• Hearing frequently
• Lift or move up to 100 pounds
• Usage of hands and fingers
• Reaching with hands and arms
• Stooping, kneeling, crouching, or crawling occasionally
• Sight is required to ensure the safety of yourself and others.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Pay

Competitive pay range of $21.00 to $22.50. Additional bonus opportunities may be available at the Company's discretion for eligible roles, including leadership and individual contributor positions.