Route Technician

About the role

Family Entertainment Group (FEG) is a leading provider of outsourced facility management and arcade operations services. The Route Technician position supports approximately 4-10 partner locations on a weekly route schedule.

Responsibilities

• - Travel to assigned partner locations on a weekly route schedule - Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment - Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews - Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager
• Game Repair, Maintenance & Restocking - Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues - Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location - Restock merchandise, prizes, supplies, cards, tickets, and other operating items - Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned
• Partner Service & Documentation - Build positive working relationships with partner General Managers and location teams - Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues - Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time - Report recurring issues, partner feedback, safety risks, and improvement opportunities
• Vehicle Safety & Compliance - Drive a company vehicle to route locations, warehouses, partner sites, and work locations - Maintain a valid driver’s license, acceptable driving record, and follow all traffic laws and company driving expectations - Keep the company vehicle clean, organized, fueled, stocked, and properly maintained - Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG
• Equipment Testing, Preventive Maintenance & Vehicle Standards - Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance. - Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience. - Maintain accurate preventive maintenance, inspection, and repair records. - Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts. - Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday. - Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.

Ideal Candidate Profile

The ideal candidate has strong hands-on repair ability, a service mindset, and the discipline to work independently across multiple locations while representing FEG professionally with partners and guests.

What Success Looks Like

- Assigned locations are clean, stocked, operational, and guest-ready - Repairs, preventive maintenance, and route visits are completed reliably and on time - Partner teams view the technician as responsive, professional, and helpful - Vehicle, safety, documentation, inventory, and company standards are consistently followed