Route Technician

About the role

The Route Technician is responsible for maintaining the technical, operational, and guest-ready condition of FEG route-based arcade locations. This role supports approximately 4-10 partner locations on a regular weekly schedule, ensuring games and related equipment are working, clean, stocked, safe, and ready for guests.

Responsibilities

• • Travel to assigned partner locations on a weekly route schedule
  • Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
  • Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews
  • Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager
• Game Repair, Maintenance & Restocking
• Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues
• Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location
• Restock merchandise, prizes, supplies, cards, tickets, and other operating items
• Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned
• Partner Service & Documentation
• Build positive working relationships with partner General Managers and location teams
• Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues
• Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time
• Report recurring issues, partner feedback, safety risks, and improvement opportunities
• Vehicle Safety & Compliance
• Drive a company vehicle to route locations, warehouses, partner sites, and work locations
• Maintain a valid driver’s license, acceptable driving record, and follow all traffic laws and company driving expectations
• Keep the company vehicle clean, organized, fueled, stocked, and properly maintained
• Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG
• Equipment Testing, Preventive Maintenance & Vehicle Standards
• Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance
• Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience
• Maintain accurate preventive maintenance, inspection, and repair records
• Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts
• Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday
• Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs

Ideal Candidate Profile

The ideal candidate has strong hands-on repair ability, a service mindset, and the discipline to work independently across multiple locations while representing FEG professionally with partners and guests.