Route Technician

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Responsibilities

• Provide and maintain an exceptional customer experience with location staff and patrons
• Be timely and punctual for both work and route schedule
• Communicate and maintain proper equipment needs for route teams and collection vans
• Deliver and collect cassettes/cans to and from customer locations per the assigned route schedule, using a company-provided vehicle
• Unload and deliver cassettes/cans to processing room following route
• Drive efficiently and effectively during scheduled routes
• Assist with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
• Demonstrate knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
• Effectively communicate with leadership team about any challenges seen on route
• Suggest ways to improve route efficiencies
• Organize warehouse space within working area; proactively prepare needs for next day routes
• Assist with fleet needs for collection vehicles
• Lend support to other collection regions when staffing needs arise
• Perform other duties as assigned to meet the operational needs of the collection region

Requirements

• Minimum of 21 years of age
• Valid driver’s license and maintenance of a satisfactory driving record
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
• Proficient with Microsoft Suite, Salesforce, and Outlook
• Flexible and willing to work long hours, including weekends; overtime approved to meet operational needs
• Commitment to being reliable for working scheduled shifts and being on time
• Excellent ethics and integrity
• Excellent customer service
• High attention to detail
• Self-motivated and quick learner
• Ability to adapt and understand working components of machines and provide service while on site
• Professional demeanor

Physical Demands and Work Environment

• Sit for prolonged periods
• Calculate figures and amounts
• Drive during the scheduled route
• Work weekends
• Frequently stand, walk, utilize hand and finger dexterity, climb, balance, bend, stoop, kneel, or crawl
• Continually talk or hear
• Occasionally lift 10-25 lbs of materials above your shoulders
• Frequently lift/push cargo or warehouse material ranging between 25-65 pounds
• Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus, especially when operating company vehicles
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Exposure to wet and/or humid conditions
• Exposure to moving mechanical parts
• Exposure to outside weather conditions
• The noise level in the work environment is usually moderate

Pay

Base Pay Range: $23.00 per hour. This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on qualifications, experience level, and skillset.

Benefits

• Voluntary full-time employment benefits include medical, dental, and vision insurance
• Life, AD&D, critical illness, and hospital insurance
• Short and long-term disability
• Identity/legal protection
• Access to FSA and HSA accounts
• Eligibility to contribute to traditional and/or Roth 401(k) plans for full and part-time employees
• Employee Assistance Program (EAP) offering counseling for mental health, finances, adult care, disability, grief, and more