Route Supervisor

About the Role

The Route Supervisor supports the Director with leadership of the safe, timely, and effective delivery of linen and other assigned products to customers. This role requires strong interpersonal, organizational, and time management skills to maintain professional relationships with Route Service Representatives (drivers), clients, and other personnel as part of the leadership team.

Responsibilities include assisting with recruiting, selecting, training, managing, disciplining, and terminating RSRs to maintain a highly effective, reliable, and safety-focused team. The role also involves oversight of transportation vehicles and vendor relations to ensure consistent and safe operations.

Responsibilities

• Supports operations management through high-level communication between management and RSRs.
• Investigates client issues and concerns to determine root causes and implement corrective actions for sustained improvement.
• Compiles data to illustrate operational metrics and outcomes.
• Participates in committees, meetings, and activities to add value to the division.
• Maintains a safe and orderly environment, observing RSRs for safe practices, including handling infectious materials.
• Demonstrates and promotes the company’s culture, values, and management philosophy.
• Encourages staff participation in additional training, education, and self-development.
• Routinely rides along with RSRs for observation and training enhancement.
• Provides high-level communication to keep managers and directors informed of activities, needs, or concerns.
• Maintains records and statistics for administrative and regulatory purposes.
• Builds and maintains high-quality relationships with vendors and service providers.

Core Competencies

• Accountability: Accepting responsibility for problem anticipation, prevention, and resolution.
• Computer Literacy: Effectively using computers in the working environment.
• Customer Focus: Anticipating and prioritizing customer needs and satisfaction.
• Decision Making: Making timely decisions based on available information.
• Empathy: Showing interest in others' feelings, attitudes, and reasoning.
• Integrity: Upholding ethical and social standards in job-related activities.
• Leadership: Achieving results through objective setting, motivation, delegation, and empowerment.
• Oral Communication: Expressing ideas and information effectively.
• Problem Solving: Identifying and resolving complex issues with minimal guidance.

Requirements

• High School Diploma or GED (preferred) or equivalent combination of education and experience.
• Valid Driver’s license.
• Must be 21 years of age or older.

Preferred Qualifications

• Bachelor’s Degree or professional driving certification.

Skills

• Ability to communicate effectively in written and oral presentations across all organizational levels.
• Strong organizational and leadership skills in a dynamic environment.
• Self-initiative, accountability, and interpersonal savvy.
• Thorough knowledge of linen services, healthcare linen needs, and infection control.
• High-level knowledge of commercial vehicle operations, service needs, and safety principles.
• Above-average time management skills, including multitasking and prioritization.
• Proficiency in Windows-based office software (Microsoft Office, Word, Excel, PowerPoint, Outlook).

Working Conditions

Physical Demands

• Regularly required to stand, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally required to walk, sit, climb or balance, and talk or hear.
• Frequently lifts and/or moves up to 75 pounds.

Work Environment

• Regularly exposed to moving mechanical parts, fumes, airborne particles, and vibration.
• Noise level in the work environment is usually very loud.