Route Service Supervisor- UniFirst
About the role
The Route Service Supervisor will oversee the training and development of a team of Route Service Representatives, respond to service requests, negotiate customer contract renewals, build strong relationships with customers and team members, and work closely with all other leadership and management team members to provide the best customer service and product programs. Provide route coverage when a Route Service Representative is sick or on vacation.
Responsibilities
- Oversee the training and development of a team of Route Service Representatives
- Respond to service requests
- Negotiate customer contract renewals
- Build strong relationships with your customers and team
- Work closely with all other leadership and management team members to provide the best customer service and product programs
- Provide route coverage when a Route Service Representative is sick or on vacation
Requirements
- A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
- An individual ready to learn and work to become a customer service and loyalty expert
- High school diploma or GED, some college is a plus
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Reliable transportation
- Physically capable of lifting up to 50 pounds
- Communication and language skills
- Basic computer proficiency
- Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Qualifications
- Results-driven, relationship manager
- Ready to learn and work to become a customer service and loyalty expert
- High school diploma or GED, some college is a plus
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Reliable transportation
- Physically capable of lifting up to 50 pounds
- Communication and language skills
- Basic computer proficiency
- Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Skills
- Customer service and loyalty expertise
- Leadership and management skills
- Team building and collaboration
- Problem-solving and decision-making
- Effective communication and interpersonal skills
- Ability to manage multiple tasks and priorities
Benefits & Perks
- 401K with Company Match, Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
Pay
The estimated salary for this position ranges from $53,850.42 to $74,792.25 yearly. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications.
Schedule
There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. There’s a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.