Route Service Supervisor- UniFirst
About the role
The Route Service Supervisor will oversee the training and development of a team of Route Service Representatives, respond to service requests, negotiate customer contract renewals, build strong relationships with customers and team members, and provide route coverage when needed.
Responsibilities
- Oversee the training and development of a team of Route Service Representatives
- Respond to service requests
- Negotiate customer contract renewals
- Build strong relationships with your customers and team
- Work closely with all other leadership and management team members to provide the best customer service and product programs
- Provide route coverage when a Route Service Representative is sick or on vacation
Requirements
- A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
- An individual ready to learn and work to become a customer service and loyalty expert
- A high school diploma or GED, some college is a plus
- Must be 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Reliable transportation
- Physically capable of lifting up to 50 pounds
- Communication and language skills
- Basic computer proficiency
- Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred
Qualifications
- High school diploma or GED, some college is a plus
- Valid non-commercial driver’s license in the state of residence
- Reliable transportation
- Physically capable of lifting up to 50 pounds
- Communication and language skills
- Basic computer proficiency
- Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred
Skills
- Results-driven
- Relationship manager
- Customer service and loyalty expert
- Team management
- Service request handling
- Contract negotiation
- Customer relationship building
- Route coverage
Benefits & Perks
- 401K with Company Match, Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.