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Jobs · Customer Service · Washington

Route Service Representative - UniFirst

UniFirst Corporation · Marysville, WA · 2 wk ago
On-siteCustomer Service$18/hrFull-time

About the role

Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily. Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency. Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction. Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience. Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential. Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.

Responsibilities

  • Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
  • Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
  • Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
  • Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
  • Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
  • Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.

Requirements

  • Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
  • DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
  • Educational Requirements: High school diploma, GED, or military service required.
  • Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
  • Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
  • Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
  • Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Qualifications

  • Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
  • DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
  • Educational Requirements: High school diploma, GED, or military service required.
  • Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
  • Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
  • Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
  • Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Benefits

  • Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
  • Training & Development: Formal training through our SCP program to set you up for success as an RSR.
  • Career Development: Continuous training and growth opportunities.
  • Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
  • Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
  • Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Pay

The estimated weekly base compensation for this position is $1000.00 weekly guaranteed pay with additional earned commissions. Additionally, geographic differentials may apply based on the location where the position is ultimately filled, which could affect the final compensation.

Schedule

Mondays through Fridays, daytime hours with no nights or weekends.

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