Route Service Manager

Purpose Of Job

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Job Components

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.
• Load and unload trucks safely and maintain an accurate account of all company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and product clean, full, and rotated per consignment agreements.
• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.
• Complete delivery/route transactions and other paperwork on a timely basis.
• Collect and return junk and/or used batteries to the warehouse.
• Interact professionally with all stakeholders, including team members, managers, and customers.
• Follow / fulfill all driver program requirements, as specified by the manager.
• Other duties as assigned.

Qualifications

• A high school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Excellent communication skills required.
• Minimum one year of delivery and customer service experience required.
• Working knowledge of computers or ability to learn applicable systems required.
• Working knowledge of electronic inventory management tools is required (tablets, scanners).
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.
• Must have a clean drivers record AND meet driver qualifications requirements.
• Must have and maintain a valid DOT medical card.

Scope

• Data Works independently with limited supervision.
• Accountable for accurate inventory management of company assets.
• Uses frequent independent judgment when making decisions.
• Operate with integrity and demonstrate a positive attitude.

Work Environment

• Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
• Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs.
• Repetitive lifting.
• Consistent sitting, standing and walking.
• Use of “Personal Protective Equipment (PPE) required.
• Exposed to the hazards of the road when operating or riding in a vehicle.
• Ability to operate a motor vehicle.

Equal Employment Opportunity

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.