Route Relief Utility Driver

Job Summary

The Route Relief/Utility RSR supports the Service Department in meeting customers' needs through up-selling/cross-selling and providing superior customer service. Main duties include covering routes, performing service-related tasks, and assisting in rush deliveries, renewals, audits, and training.

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes.
• Run routes as needed for holidays, vacations, or other vacancies.
• Avoid on-route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell, sample all lines of service or product, and ensure a profitable product mix.
• Participate in promotions and contests, training, and audits.
• Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.
• Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments.
• Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts.
• Service items such as facility maintenance products.
• Monitor and report competitive activity.
• Keep service agreements current and renewed.
• Return from route and off-load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.
• Support other service personnel as required by supervision.

Qualifications

• Valid Drivers License, CDL when applicable, and at least 21 years old.
• Driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent skills in the operation of vehicles and at least one year of safe and successful driving experience.
• Excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehension and following direction, and good time management skills.
• Recognize colors, sizes, and types of product and count, add, and subtract accurately.
• High school graduation or equivalent experience.

Benefits

Full-time employees enjoy medical, dental, vision, FSA/HSA life insurance, disability insurance, vacation, sick time, holidays, choice of Global Cash Card or direct deposit, career advancement, learning & development opportunities, and an inclusive and diverse team environment. Benefits may vary for positions covered by a collective bargaining agreement.