Route Coverage Specialist - UniFirst

At UniFirst, we deliver exceptional service to our customers and support our team members in dynamic roles. As a Route Coverage Specialist, you’ll play a key part in maintaining seamless operations by covering delivery routes when our Route Service Representatives (RSRs) are unavailable.

About the Role

This fast-paced position is ideal for someone proactive, adaptable, and who thrives on variety. You’ll ensure our customers receive consistent, high-quality service by stepping in across multiple routes.

Responsibilities

• Develop proficiency across multiple routes, including customer-specific details, to provide top-tier service.
• Deliver garments and products to customers: safely load, transport, and unload clean garments, flat goods, and other items along established routes.
• Collect and secure used or soiled garments and products for return, ensuring timely and accurate service.
• Provide excellent customer service through positive interactions, clear communication, and problem-solving to maintain customer loyalty.
• Resolve customer requests independently while ensuring satisfaction.
• Manage invoices accurately, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Follow all traffic laws, safety standards, and company policies to ensure personal and customer safety.
• Collaborate with Service and Management Teams to support new account installations, assist RSRs, contribute to rerouting efforts, and handle collections.
• Upsell products and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership, and stay informed about competitor activity in the local market.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills with the ability to work independently while maintaining a team-oriented mindset.
• Prior experience in customer service, route sales, or delivery roles is a plus.
• Comfortable using and learning new technologies to enhance operational efficiency.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Skills

• Time Management & Adaptability: Ability to adjust to changing routes, conditions, and customer needs.
• Customer-Centric Mindset: Focus on ensuring customer satisfaction in a service-driven company.
• Collaboration & Team Support: Work autonomously while supporting Service, Production, Sales, and Office Departments.

Benefits

• Competitive salary, 401(k) with company match, and profit sharing.
• Health and life insurance, paid time off, and employee discounts.
• Tuition reimbursement and continuous training opportunities.
• Inclusive and diverse work environment that values varied backgrounds and perspectives.

Schedule

Monday–Friday day shift schedule.

About UniFirst

UniFirst is an international leader in the $18 billion garment services industry, employing over 16,000 team members who serve 300,000 business customer locations across the U.S., Canada, and Europe. We’ve been recognized on Selling Power magazine’s “Best Companies to Sell For” list and Forbes magazine’s “Platinum 400 – Best Big Companies” list.